This article highlights one of the unexpected results of outsourcing. After you close an outsourcing deal and downsize your IT staff, your remaining staff may have identity crisis. The is mainly do to their inability to let go of the control over task they have become accustomed too. Burger king found this transition so complex they has to implement a special management team just to guide the process. Just like we learned in class, outsourcing makes since because it allows "the company the opportunity to focus internal resources on strategic projects that help differentiate the business."
Different Companies will handle the transition differently; however, I think a company should be very careful when they outsource not to upset employees that will lose their job. The last thing a company would want is negatively publicity that affects sales to the point that it offsets any increases in sales.
I think in the end it is not the actual outsourcing that affects the company, rather it is how management handles the situation. The more hands on management is, the better chance of the outsourcing has of being successful, the more hands off and out of touch, the worse of the outsourcing will be.
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